How do I place an order?

Click "Add to Cart" or "Buy it Now"on the product page, and then click "Checkout". If you are already registered, you can complete the payment directly and then submit your order. If you choose to purchase without logging in, fill in the shipping information, then fill in the credit card or bank details, then complete the payment and submit the order.

 

How long will my order be shipped?

The order will be sent out within 1-2 working days. Weekends or holidays will be postponed.

 

Which shipping method is used and how long can it be delivered?

USPS and UPS are mainly used in the United States, usually delivered within 2-7 working days; in the European Union (EU), the Amazon Logistics, UPS, DHL Packet, etc. are mainly used, and usually delivered within 2-9 working days.

 

Is the order free of shipping?

All orders on our website are free shipping.

 

Which countries are included in the purchase locations?

Currently, our warehouse in the United States only supports the delivery of orders from the United States, not international delivery. The warehouse in Deutschland supports the delivery of orders from Germany and other EU member states.

 

How can I change the quantity or cancel the order?

Please contact our customer service representative within 24 hours after submitting the order, and provide your order id, we will solve the problem for you. Click here to contact us.

 

How to track my order?

We will update the tracking number when the order was is sent out and notify you via the email or message from our website.

 

My order was not arrived.

If you do not receive the notice of order delivery more than 3 working days after placing the order, or the order status has not changed, or the package has not been received for a long time after delivery, please contact our staff and provide your order id, we will solve the problem for you as soon as possible. Click here to contact us.

 

The quantity or accessories were missing when my order was delivered.

Please contact our customer service representative in time and provide your order id, and we will reissue the product or accessories to you. Click here to contact us.

 

I received the wrong item.

Please contact our customer service representative in time and provide your order id, we will exchange for you as soon as possible. Click here to contact us.

 

The item in my order is damaged.

We will be responsible for the damaged items during delivery. Please contact our customer service representative in time and provide your order id. We will arrange replacements for you as soon as possible. Click here to contact us.

 

I need an invoice.

If you need an invoice, please contact our customer service representative and provide your order id. We will generate and send an order bill or invoice to you. Click here to contact us.

 

Do I need to pay sales tax?

Our website does not charge sales tax.

 

What are the payment methods?

The payment methods we accept are American Express, JCB, Visa, MasterCard, and Paypal. Your payment will be processed securely. We do not store or read your credit card information.

 

Return and exchange policy.

We promise a limited lifetime guarantee against materials and craftsmanship. Please feel free to contact us if you have any problems with your order..

When you receive the goods within 30 days, the goods are defective or quality problems, please contact us, and provide your order id, we will offer returns or refund or free replacement to you.

When you receive the goods for more than 30 days, and the goods have quality problems or need to be repaired (non-human factors), please contact us and provide your order id. We will provide you with maintenance service ASAP.

 

Contact us: customerservice@kubeyknife.com 

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